shipping & returns

shipping policy

We aim to post your parcel within one day of payment being received.

We use NZ Post for our parcels and we will always provide full track and trace details.

Parcels will be delivered within 1 - 5 working days. If a parcel has not been delivered within 5 working days, a full investigation with NZ Post will take place which we will complete for you. 

If after 5 working days the resolution is still not resolved we will fully refund you the cost of the package plus any postage fees. 

return & exchange policy

If you are unhappy with your parcel, please send it back to us and we will issue you a full refund.

Postage fee for returning the item is to be covered by the customer. Only the price of the item will be refunded.