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FREQUENTLY ASKED QUESTIONS

  • Where are you based?
    We are based in Auckland, New Zealand. We accept orders nationwide and will deliver our packages anywhere in New Zealand.
  • When will I receive my item?
    We strive to send out your item within 1 day of payment. We use NZ Post for our services and will provide you a tracking number once we have sent your parcel. Depending on your area, your item should be in your hands within 1 - 5 days (max) after payment is received. You can track your item using the tracking number provided here: https://www.nzpost.co.nz/tools/tracking
  • How do I contact you?
    You can contact us on FB or Instagram. Facebook:@LuxuryLashesNZ : Instagram:@Luxury_Lashes_NZ You can also email us directly through this website. We will respond within 3 - 4 business hours.
  • Where can I see reviews of your Eyelashes?
    Please pop over to our facebook page - Facebook:@LuxuryLashesNZ Click on reviews and you will see many happy customer reviews :)
  • What payment methods do you offer?
    We accept Debit/Credit cards, Stripe, PayPal, Afterpay & NZ Bank Transfers.
  • Do you accept returns or refunds?
    We will only accept returned goods if they have been damaged while in transit. Due to health & safety concerns we will not accept returned goods if you have changed your mind or are unhappy with the product. We strive to explain all the relevant information about the product on our website plus very detailed photographs of what you are purchasing. Please read the product descriptions and view the product photos carefully before purchasing.
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